*Time frames are a guide only. There are delays across Australia thanks to the ongoing Covid-1 pandemic. We cannot be held responsible for items not being delivered within given timeframes.

Please Note: Orders are handmade to order and will be shipped within 5 business days. The given shipping timeframes are for after your item has shipped!

Find the most up-to-date shipping pricing here.

Receive 10% off your first order of full priced items when you sign up for the Maison de Femmes newsletter and texts. Discount will be sent to your email address—please check your junk folder!

Discount code can only be used once per person.

Applicable shipping fees apply, unless your order is eligible for free shipping.

Offer not available in conjunction with any other discounts or coupons. Sorry, no rainchecks and cannot be applied retroactively. Does not apply to gift cards, individual charms or sale items.

If you have any issues with your coupon, please email me before placing your order as the discount amount will not be refunded after an order has been placed.

Orders under $100 will be gift wrapped in our signature sun and moon tissue paper.

Orders over $100 will be shipped in either a complimentary jewellery pouch or gift box, at our discretion and depending on availability.

One pouch or box per order. Please let me know if you do not want a pouch or box in the comments at checkout.

Yes! If you would like to purchase additional pouches or boxes, you can do so here.

Avoid water where you can. While you can get me wet, I’ll last longer if you take me off before you shower or swim.

Let’s sleep separately. I’m delicate and need my space. Please take me off before bed so we can both get our beauty sleep.

Store me somewhere safe. While I look pretty in the sunshine, please keep me in a jewellery box or pouch when you’re not wearing me.

Wipe me down. Using a soft cloth, feel free to gently polish me to a lush gleam.

I like it au naturale. Soap, shampoo, lotion, perfume and hairspray look better on you than me.

In addition to General Care:

Natural and synthetic stones are both subject to the Mohs hardness scale: where 1 is talc and 10 is a diamond. Depending on where your stone falls on this scale determines its hardness.

Water, damp and exposure to sea salt can damage stones and their settings, which is why it’s best to take them off if possible before showering or swimming. If they do get wet, dry them thoroughly and let them air dry before storage.

Stay slinky:

To keep your Serpent chain looking slippery, take extra care, as it cannot be repaired.

Shed your Serpent before you sleep (i.e. take it off before bed!) and make sure to store it nice and flat.

Don’t twist or bend the chain, as it’ll be impossible to uncoil those kinks.

Avoid soap and perfume, and wipe down with a soft cloth.

Pearls may come from the sea, but once they’re out of their shell they’re super delicate. Getting them wet can cause them to erode, so it’s best to take them off before you shower or swim.

Maison de Femmes uses a selection of Gold Filled, Sterling Silver and Gold Plated and Gold Vermeil metals to create high quality, long lasting, skin-friendly and tarnish resistant jewellery you'll treasure for a long time.

Each piece comes with an 8-month warranty. Please get in touch with us at customercare@maisondefemmes.com if you have any concerns with the quality of your jewellery.

Due to hygiene reasons, earrings are considered final sale and strictly ineligible for exchange, refund or store credit.

Refunds or exchanges are not eligible for change of mind. Store credit will be offered at our discretion.

Exchanges, refunds and store credits for the cost of goods originally paid will only be issued upon Maison de Femmes receiving and verifying that the returned products are eligible. Refunds will be made via the original payment method. Shipping fees are strictly non-refundable.

All sale items are considered final sale and are not eligible for an exchange, refund or store credit. 

Note that the cost of the return parcel will be borne by the customer.

We recommend shipping the parcel with the most cost effective shipping that is available, that includes tracking.